Privacy Policy

1. Introduction

Elev8 Visas (Pty) Ltd ("Elev8 Visas", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, website, or communicate with us.

2. Information We Collect

We may collect the following information:

Personal Information

Full name
Date of birth
Nationality
Identity or passport number
Contact details (email address, telephone number, physical address)
Employment information
Travel information
Visa and immigration-related documentation

Website Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Website usage information
Cookies and analytics data

3. Why We Collect Your Information

We collect personal information to:

Process visa and immigration applications
Provide immigration consulting and support services
Communicate regarding your application
Verify identity and documentation
Meet legal and regulatory obligations
Improve our services and website
Respond to enquiries and support requests

4. Sharing of Information

We may share your information with:

Embassies and consulates
Government departments and immigration authorities
Third-party service providers assisting with application processing
Professional advisers such as legal or accounting service providers
Regulatory authorities where required by law

We will never sell your personal information to third parties.

5. Storage and Security

We take reasonable technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

Personal information is stored securely and only accessible to authorised personnel.

6. International Transfers

Where necessary for visa and immigration processing, your personal information may be transferred to foreign governments, embassies, visa centres, or service providers located outside South Africa.

By using our services, you acknowledge that such transfers may be necessary to process your application.

7. Retention of Information

We retain personal information only for as long as:

Required to provide our services;
Required by law;
Necessary for legitimate business purposes.

When information is no longer required, it will be securely deleted or destroyed.

8. Your Rights

Under POPIA, you may:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Object to certain processing activities
Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

9. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Understand visitor behaviour
Enhance user experience

You may disable cookies through your browser settings, although some website functions may not operate correctly.

10. Marketing Communications

We may send updates, newsletters, or promotional information regarding our services.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

11. Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

Information Officer: Chantelle Starke
Elev8 Visas (Pty) Ltd
Email: chantelles@elev8visas.co.za
Telephone: 072 186 9893

12. Complaints

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

Information Regulator South Africa

Website: Information Regulator South Africa

13. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.